Frequently Asked Questions
How can you help?
We are here to assist with product information, usage guidance, order enquiries, and general support. Our team can help you choose suitable Citrelox products for everyday skincare needs and provide clarification on product availability in the United States and Africa.
What is a return policy?
We accept returns on unused and unopened products within a specified period from the date of purchase. Items must be returned in their original condition and packaging. Please contact our customer support team before returning any product so we can guide you through the process.
What payment methods do you accept?
We accept major debit and credit cards, as well as other secure online payment options available at checkout. All payments are processed through trusted payment gateways to ensure your information is protected.
Do you sell gift cards?
At this time, we do not offer gift cards. However, we are continually reviewing customer needs and may introduce gift card options in the future.
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FAQ Contd.
Yes. Citrelox products are formulated for regular external use as part of everyday skincare routines. We recommend following the suggested usage instructions on each product and discontinuing use if irritation occurs.
Citrelox is committed to responsible product development. Our skincare products are formulated for external cosmetic use and are not tested on animals, except where required to ensure product safety and compliance with applicable regulations.
Citrelox products are available to customers in the United States and across Africa. Availability may vary by region. For specific product or distribution enquiries, please contact our customer support team.Â
